Question 1

How can I use the DOA mobile app to return packaging with a deposit to DOA Return Machines?

Accepted Answer

To process your return through the DOA Return Machine; Touch the digital screen of the DOA Return Machine and click on the "Return" button in the DOA mobile app. Then use your mobile phone camera to scan the QR code that appears on the screen of the DOA Return Machine. One by one, place the packages with the deposit into the feed hopper of the DOA Return Machine After completion of the return process, the refund deposit is immediately credited to the DOA Wallet. You can track your refunds and details on the DOA mobile app or website by logging in to your wallet.

Question 2

Which products can be returned?

Accepted Answer

You can return empty packages with DOA markings from disposable pet, glass, aluminum bottles/boxes between 0.10 - 3.01 L.

Question 3

Where can I return deposited packaging?

Accepted Answer

You can make your return at the DOA Return Center or the DOA Return Machine.
To find your nearest return point: Click on the "Find a Return Point" button on the home page of the DOA mobile app or on the "Where do I return?" page under the "How it works?" menu on the DOA website. Locate the return point on the map. You can also get directions if you wish.

Question 4

Can I view the number of packaging returns with deposit?

Accepted Answer

You can track the number of glass, PET and aluminum bottle/can packaging returns in the "My Monthly Environmental Gains" section of the DOA mobile app on the home page or in the "Environmental Gains" menu after logging in to your DOA wallet on the DOA website.

Question 5

How can I withdraw money from an ATM?

Accepted Answer

To withdraw money from an ATM via DOA mobile app; Go to the "Wallet" page Click on the "ATM withdrawal" option. Specify the amount you want to withdraw. Scan the QR code on the ATM screen with your mobile phone camera and complete the withdrawal.

Question 6

How can I transfer money?

Accepted Answer

To transfer balance; "After logging in to your wallet in the DOA mobile app or on the DOA website, go to the "Wallet" page. Click on "Send money" and select your transfer type. Enter the required information on the page that opens and complete the transfer.

Question 7

How do I pay with QR code?

Accepted Answer

To pay with a QR code; Go to the "Wallet" page in DOA Mobile App Click on the "Pay with QR" option. Scan the QR code on the POS machine and complete the payment process.

Question 8

How can I top up my DOA wallet?

Accepted Answer

To top up your wallet; After logging in to your wallet in the DOA mobile app or on the DOA website, go to the "Wallet" page. Click on the "Top up balance" option. If you wish, you can use the option "From my debit or credit card" to top up your balance by entering your card details and save your cards for future top-ups. Or you can receive information with the "EFT / Transfer from my bank account" option and perform your transaction online through your own bank.

Question 9

How do I access my virtual card information and settings?

Accepted Answer

To access your virtual card information; After logging in to your wallet in the DOA mobile app or on the DOA website, go to the "Wallet" page. Click on the "My virtual card" option. You can see your card details on this page.You can open or close your card for internet, telephone and postal purchases at any time.

Question 10

Is it possible to transfer funds to a bank account that is linked to someone else?

Accepted Answer

Yes, you can send money to other bank accounts once your account has been verified.

Question 11

Can I view my deposit return and wallet transactions?

Accepted Answer

After logging in to your wallet on the DOA mobile app or DOA website, you can view your recent transactions on the "Wallet" page. If you wish, you can also select "See All", select the transaction type and time and review your historical transactions.

Question 12

What is the minimum money transfer amount and maximum number of transactions?

Accepted Answer

"You can send at least 100 TL for each money transfer. You also have the right to make money transfers a maximum of 15 times per day.

Question 13

What is the ATM withdrawal limit?

Accepted Answer

Unverified accounts cannot perform withdrawal transactions. For verified accounts, the monthly limit is 100,000 TL, and the annual limit is 500,000 TL. Withdrawals can be made with a minimum of 100 TL and its multiples; In addition, a maximum of 15 transactions can be performed per day.

Question 14

How much balance can I keep in my account?

Accepted Answer

The balance limit for unverified accounts is 2750 TL. The balance limit for verified accounts is TL 100,000. Please refer to the "Transaction Fees and Limits" page on the DOA mobile app and website for more details.

Question 15

How can I return a deposit-bearing package with the DOA Card?

Accepted Answer

To complete the return process using the DOA Return Machine: Touch the digital screen of the DOA Return Machine and select “Return with DOA Card.” Enter the last 8 digits of the 16-digit number on the back of your DOA Card and click “Continue.” Insert the deposit-bearing packages one by one into the feeding slot of the DOA Return Machine. Once the return process is complete, the deposit refund will be instantly credited to your DOA Wallet.

Question 16

How can I return a deposit-bearing package with the DOA Card?

Accepted Answer

To complete the return process using the DOA Return Machine: Upon arrival at the DOA Return Center, inform the representative that you want to process a deposit refund using your DOA Card. The representative will tap “Receive Return” and then “Enter Card Number” on the manual verification terminal. The representative will enter the last 8 digits of the 16-digit card number on the back of your DOA Card and tap “Continue.” Hand over the deposit-bearing packages to the representative. Once the return process is complete, the deposit refund will be instantly credited to your DOA Wallet.

Question 17

How can I return a deposit-bearing package to DOA Return Centers using the DOA mobile app?

Accepted Answer

To complete the return process at the DOA Return Center: Upon arrival at the DOA Return Center, inform the representative that you want to process a deposit refund and tap the “Return” button in the DOA mobile app The representative will tap the “Receive Return” button on the manual verification terminal, generating a QR code on the screen. Scan this QR code using your phone’s camera. Hand over the deposit-bearing packages to the representative. Once the return process is complete, the deposit refund will be instantly credited to your DOA Wallet.

Question 18

How can I change my permissions?

Accepted Answer

To change access permissions; From the DOA mobile app, Click on the "Profile" button. Click on the "Settings" option. You can change all your permissions in the "Permissions" field.

Question 19

How can I delete my account?

Accepted Answer

To delete your account; Make sure there is no balance in your account! Click to the "Profile" button. Click on the "Settings" page. You can follow the steps after clicking "Delete My Account" field

Question 20

How can I change my password?

Accepted Answer

To change your password; After logging in to the DOA mobile app or DOA website, Click on the "Profile" button. Click on "Change password" under the "Settings" button. After typing in your current password, enter your new password and confirm it. You can use your DOA account with your new password.

Question 21

How can I change the app language?

Accepted Answer

For changing your language; Click on the "Profile" button. Under the settings page, click on the "Language Preference" option. From the redirected application settings page, you can change the language.

Question 22

How can I submit my suggestions, complaints, requests or problems regarding the DOA App and Web Portal?

Accepted Answer

You can send us all your opinions about the DOA application and website, wallet transactions and technical support issues in writing by clicking on the "Contact Us" field on the profile screen in the application.

You can send any suggestions, requests, complaints or questions about the deposit refund process via ALO 181 call line or Whatsapp line +90 532 0101 181.

How Can I Get My Refund?